E-learning platform for daily online procedures

Customer : PIMMS (Multi-Service Information Mediation Points)

Sector : Association to help people with digital difficulties

Objective : Create an e-learning platform to improve users' digital skills and monitor their progress.

background

The PIMMS, an association dedicated to helping people in difficulty with digital tools, needed a solution to facilitate learning and the use of essential digital platforms. Many PIMMS users encountered obstacles in completing tasks such as filing taxes online, consulting emails, or even making medical appointments on platforms like Doctolib.

Our Solution

Our agency has developed La Petite École du Numérique, a complete and intuitive e-learning platform, tailor-made to meet the specific needs of PIMMS and its users. Here are the key points of our achievement:

1. Personalized Development : We created a bespoke platform using ReactJS for the front-end and NestJS + elasticsearch for the back-end, ensuring a responsive user interface and robust data management.
2. Realistic Exercise Features : The platform offers practical exercises simulating real online journeys, such as making an appointment on Doctolib, buying on Amazon, or filing a tax return. These exercises allow users to become familiar with these tools in a secure environment.
3. Progress monitoring : Thanks to Elasticsearch, we have integrated interactive dashboards that allow administrators to monitor user progress in real time, identify specific difficulties and adjust support accordingly.
4. Scoring system : Each exercise is evaluated with a scoring system that accounts for errors and provides a final score, making it easy to monitor improvements and skills acquired by users.

Impact

The Petite École du Numérique has made it possible to make significant progress in supporting PIMMS users. By providing a practical and tailored learning environment, we have contributed to:
- Reinforcing digital autonomy of users, helping them complete online tasks independently.
- Improving digital skills thanks to targeted exercises and detailed feedback.
- Facilitating the work of mediators of the PIMMS by offering them efficient monitoring and evaluation tools.

Conclusion

Our collaboration with PIMMS has demonstrated our ability to understand the specific problems of users in digital difficulty and to develop an effective and sustainable solution. La Petite École du Numérique is a concrete example of our commitment to creating tailor-made products with a real and positive impact on society.

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